Voice Process Executive
Startek
Voice Process Executive
Startek
Ghansoli, Navi Mumbai
₹19,000 - ₹22,000 monthly*
Fixed
₹19000 - ₹20000
Average Incentives*
₹2,000
Earning Potential
₹22,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
11 applicants
Benefits include: Overtime Pay, PF, Laptop, ESI (ESIC)
Job Description
- Customer support: Respond to customer inquiries and issues via email or chat
- Prioritization: Manage multiple requests and prioritize tasks based on urgency and importance
- Record keeping: Maintain accurate records of customer interactions and solutions
- Collaboration: Work with internal teams to resolve issues and escalate when necessary
- Feedback: Gather feedback from customers to improve the support process
- Compliance: Ensure compliance with company policies, procedures, and guidelines
- Follow up: Provide timely and accurate follow up to user questions or issues
- Brand awareness: Serve as a champion of the brand and help save membership through excellent communication
- Professionalism: Maintain a high level of professionalism working to establish rapport with every member
Job role
Work location
Ghansoli, Navi Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Startek
Address
Ghansoli, Navi Mumbai, Maharashtra, India
Job posted by Startek
Show all