Call Center Executive

JMG Automobiles is a leading two-wheeler dealership in Bhubaneswar and Cuttack, Odisha. We proudly hold the dealership for Ather and Hero MotoCorp, the world’s largest two-wheeler manufacturer. With a rich legacy of 25 years, we have established ourselves as a trusted destination for a diverse range of Hero motorcycles and scooters, serving over 150,000 satisfied customers. JMG Automobiles in Nayagarh is hiring a Call Center Executive for our Two-wheeler department. This role is responsible for overseeing workshop operations, ensuring high-quality service, and maintaining customer satisfaction.

Key Responsibilities:

·       Handle customer inquiries via phone, email, and in-person interactions.

·       Provide detailed information about Hero Motocorp two-wheelers, Vida Electric Scooters

·       Address customer concerns and ensure timely resolution of issues.

·       Follow up with potential leads to enhance customer engagement and satisfaction.

·       Maintain customer records and update CRM software regularly.

·       Coordinate with sales and service teams to ensure a seamless customer experience.

·       Qualifications: Strong communication and interpersonal skills.

·       Experience in customer service, tele calling, or sales is preferred.

·       Basic proficiency in CRM software and Microsoft Excel.

·       Ability to handle customer queries professionally and efficiently.