Mobile Repair Technician

Digital Repair Specialist.

Location- Nedumangad

Age-25-30

Qualification-Plus Two +ITI

Salary-230000

Job Responsibilities

• 1. Shortlist, onboard and certify Partner/Technician
• 2. Ensure availability and manage upgrades or terminations
• 3. Conduct initial training, reskilling, upskilling, and periodic
• refresher programs
• 4. Deliver hands-on field training through OJTs
• 5. Track KPIs and performance metrics of partners and technicians
• 6. Take corrective actions based on evaluation outcomes
• 7. Guide and support issue resolution within TAT to ensure customer
• satisfaction
• 8. Conduct audits, inventory reconciliation and FTTx device inspections
• 9. Handle walk-in customer interactions, device repairs/swaps, CRM
• entries, and software upgrades
• 10. Train and support extended service points
• 11. Travel to touchpoints as per requirement
• 12. Handle complaint management, out-calling, and coaching Jio
• Associates as per need
• Education Requirement
• ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)
• Experience Requirement
• 1.5 to 4 Years
• Skills & Competencies
• 1. Customer Focus
• 2. Communication skills
• 3. Problem Solving skills
• 4. Handset repair skills
• 5. Knowledge of spares operations
• 6. Knowledge of CRM Systems
• 7. Technical knowledge and field team management skills