Senior Customer Service Executive
Muthoot Fincorp Limited
Senior Customer Service Executive
Muthoot Fincorp Limited
Nelamangala
Not disclosed
Job Details
Job Description
SENIOR CUSTOMER SERVICE EXECUTIVE
Key Job Responsibilities
•To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
•Promote and maintain positive relations with all contacts, customers, and potential customers
•Achieve desired level of productivity to meet & contribute towards branch profitability targets.
•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
•Conduct promotional activities for marketing and drive referral programs for customer acquisition
•Responsible to handle day to day transactions and valuables.
•Maintain all data and records related to daily transactions
•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
Knowledge, Skills & Attributes
•Result Orientation
•Customer Service & Retention Focus
•Digital Mindset
•Relationship Building
•Process Knowledge/ Orientation
•Effective Time Management
•Cross Selling / Upselling Skills
•Business Development
•Communication Skills – Proficiency in local language and English
Role Requirements
Educational Qualification – Graduate
Experience – 1 year experience in lending / financial services
Job role
Work location
NELAMANGALA
Department
Banking / Insurance / Financial Services
Role / Category
Banking Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Muthoot Fincorp Limited
Job posted by Muthoot Fincorp Limited
This job has expired