Supply Chain Executive

 We are seeking highly analytical and proactive individuals to serve as the central point of

coordination across marketing, demand planning, fulfilment, and platform teams. This role acts as the nerve center for ensuring real-time visibility, resolving issues, and maintaining service level adherence across strategic accounts.

You will work cross-functionally with planning, warehousing, and last-mile teams to deliver a

seamless experience to key customers while using data and insights to preemptively solve problems and improve SLAs.

Revenue & Sales Responsibilities

• On Platforms Assigned: Ensure NPI listing, listing hygiene, variant-level availability, dark store availability, off-take of listed products, and scale-up.
• Internal: Ensure primary target achievements, PO receipt, and billing of PO before expiry.
• Account Management: Establish and maintain strong relationships with key stakeholders on partner platforms to drive business growth and unlock new opportunities.

Quick Commerce / E-Grocery Operations

• Monitor and manage real-time order flow across systems and geographies
• Flag and resolve bottlenecks across dispatch, transit, delivery, and reverse logistics
• Coordinate with internal teams (warehousing, last-mile) to ensure a seamless first-mile

experience

• Drive high Fill Rate and OTIF metrics across platforms
• Liaise with category and warehouse teams to ensure smooth planning and execution
• Monitor platform inventory, ensure timely PO acceptance and dispatch
• Preempt stockouts and coordinate replenishments via internal teams and dispatch hubs
• Handle urgent escalations such as GRN delays, expiry issues, or PO rejections
• Maintain platform-wise trackers (Fill Rate, GRN TAT, On-Shelf Availability)
• Conduct weekly syncs with platform supply chain teams and internal warehouse teams
• Analyze root causes and strengthen SOP adherence and process integrity
• Drive weekly huddles with supply chain, finance, and category teams
• Track TATs across ASN, GRN, and rejections with timely root cause resolutions

Marketplace Operations

• Monitor live order flow via marketplace tools
• Ensure pick-pack-ship timelines are met; escalate any delays
• Set up dashboards to track orders, cancellations, SLA violations, and RTOs
• Trigger alerts for delayed handovers or warehouse constraints
• Manage return reconciliations, dispute resolution, and claims filing
• Own platform health metrics: late dispatch %, RTO %, cancellation %, and seller score

Key Competencies

• Ownership mindset with the ability to work autonomously
• Highly organized with strong attention to detail and structured problem-solving
• Excellent verbal and written communication skills
• Comfortable working with multiple stakeholders and handling high-pressure situations
• Logical reasoning and data interpretation skills
• Prior experience in e-commerce, Q-commerce, or marketplace operations is a strong plus

Qualifications & Experience

• 3- 7 years of experience in supply chain, control tower, operations, sales, or e-commerce
• Prior exposure to Quick Commerce, FMCG, or Retail is a strong advantage
• Strong skills in Excel, Google Sheets, and dashboards (knowledge of Tableau, Looker, or

Power BI is a plus)

• Ability to thrive in fast-paced, high-ambiguity environments
• Engineering or Business graduate; MBA is a plus (Tier 2 and 3 Colleges)