Admission Counsellor

Role PurposeThe Enrollment Coordinator is responsible for managing and verifying all student admission documents before and after enrollment. The role ensures that student records are complete, accurate, compliant with school policies, and properly updated in the school system.

Key ResponsibilitiesPre-

A. Student & Parent InteractionProvide detailed information about the school, curriculum, academic programs, and admission procedures.

• Respond promptly to inquiries through calls, emails, messages, and walk-ins.
• Maintain a warm, courteous, and professional tone in all communication.

B. Admission Process ManagementGuide applicants through the complete admission cycle—from inquiry to enrollment.

• Assist parents in completing application forms, documentation, and fee submissions.
• Maintain accurate admission records and ensure timely follow-up with prospective parents.
• Coordinate and schedule entrance tests, interviews, or school tours.

C. Counselling & GuidanceUnderstand the needs of students/parents and provide personalized guidance.

• Counsel parents on selecting suitable programs, grade levels, or learning pathways.
• Handle concerns, objections, or queries with patience and clarity.

D. Coordination & CollaborationWork closely with the academic team, class teachers, and administrative department for seamless onboarding.

• Attend departmental meetings and maintain alignment with admission targets and policies.
• Support school events such as open houses, orientation programs, and promotional activities.
• E. Communication & Reporting, Prepare daily, weekly, and monthly reports on inquiries, follow-ups, and conversions.
• Maintain updated knowledge about school programs, policies, fee structures, and updates.
• Ensure high-quality English communication—both written and verbal—in all correspondences.

Required Skills & Competencies:

• English (spoken and written).
• Strong communication, interpersonal, and presentation skills.
• Customer service orientation with a positive and empathetic approach.
• Ability to handle pressure, multitask, and mRequired Skills & Competencieseet admission targets.
• Good computer proficiency (MS Office, CRM systems, email management).
• Professional appearance and behaviour.

Work Ethics & Expectations:

• Maintain punctuality, discipline, and adherence to school policies.
• Display a calm, solution-oriented attitude in challenging situations.
• Uphold confidentiality of student and parent information.
• Work collaboratively to achieve the school’s admission goals.