Admission Counsellor

Position OverviewThe English Admission Counsellor is responsible for guiding prospective students and parents through the admission process, ensuring clear communication, accurate information delivery, and a smooth onboarding experience. The counsellor must be fluent in English, possess strong communication skills, and maintain a professional, student-centric approach.

• 2. Key ResponsibilitiesA. Student & Parent InteractionProvide detailed information about the school, curriculum, academic programs, and admission procedures.
• Respond promptly to inquiries through calls, emails, messages, and walk-ins.
• Maintain a warm, courteous, and professional tone in all communication.
• B. Admission Process ManagementGuide applicants through the complete admission cycle—from inquiry to enrollment.
• Assist parents in completing application forms, documentation, and fee submissions.
• Maintain accurate admission records and ensure timely follow-up with prospective parents.
• Coordinate and schedule entrance tests, interviews, or school tours.
• C. Counselling & GuidanceUnderstand the needs of students/parents and provide personalized guidance.
• Counsel parents on selecting suitable programs, grade levels, or learning pathways.
• Handle concerns, objections, or queries with patience and clarity.
• D. Coordination & CollaborationWork closely with the academic team, class teachers, and administrative department for seamless onboarding.
• Attend departmental meetings and maintain alignment with admission targets and policies.
• Support school events such as open houses, orientation programs, and promotional activities.
• E. Communication & ReportingPrepare daily, weekly, and monthly reports on inquiries, follow-ups, and conversions.
• Maintain updated knowledge about school programs, policies, fee structures, and updates.
• Ensure high-quality English communication—both written and verbal—in all correspondences.
• 3. Required Skills & CompetenciesExcellent command over English (spoken and written).
• Strong communication, interpersonal, and presentation skills.
• Customer service orientation with a positive and empathetic approach.
• Ability to handle pressure, multitask, and meet admission targets.
• Good computer proficiency (MS Office, CRM systems, email management).
• Professional appearance and behaviour.
• 4. QualificationsBachelor’s degree (preferably in English, Education, Communication, or related fields).
• Prior experience in counselling, admissions, customer relations, or educational services is preferred.
• Freshers with excellent communication skills may also be considered.
• 5. Work Ethics & ExpectationsMaintain punctuality, discipline, and adherence to school policies.
• Display a calm, solution-oriented attitude in challenging situations.
• Uphold confidentiality of student and parent information.
• Work collaboratively to achieve the school’s admission goals.