Agency Development Manager

Job Summary:

Responsible for

 Agent Recruitment

 Agent Development

 Meet Business targets

 Customer Centricity

Key Responsibilities/ Key Deliverables:

Agent Recruitment

Develop various sources of agent hiring & build a team of agent

& agent pipe line.

Conduct activity to enhance existing agent footfall to generate

fresh referral for new agent hiring

Implementation of MNYL GOLD process and adhere to the

business norms

Follow agent 9 pointer hiring mechanism & other hiring norms

Agent Development

Ensure product knowledge by MNYL ways of training Field

demonstration (FOD’s)

Development of agent prospecting habits, calling habits and

Measures of Success:

 Achievement of business plan &

GPA

 Recruitment / Development &

Activisation of agent as per plan.

 Number of EC/MDRT agent

work habits.

Work with agent on planning and reviewing of activities and

goals. Identify the training needs of the agent and work with

Trainers to improve the same

Meet Business Targets

Achievement of monthly, quarterly & yearly business plans.

Improve agent productivity & persistency by regular

PRP/IID/GID etc…

Ensure companies product mix sales ration and adhere to the

business norms.

Maintain agent pro activity as per business plan

Customer Centricity

Be MNYL brand ambassador & a customer champion

Follow MNYL sales practice to develop deep customer loyalty

Hold periodical customer meet to understand customer pulse &

need Ensure customer queries are responded to satisfactorily

as per MNYL standard.

Desired Competencies

Sourcing & Selection capability

Nurturing & Developing talent

Result orientation Customer centricity Planning &

ExecutionMOS: Achievement of business plan & GPA

Recruitment / Development & Activisation of agent as per plan.

Persistancy as per MNYL grid Achieve GOLD Score as per

MNYL standard Number of EC/MDRT agent