AMC Head
Vin Grace Solutions
AMC Head
Vin Grace Solutions
South Extension II, New Delhi
₹25,000 - ₹40,000 monthly*
Fixed
₹25000 - ₹35000
Average Incentives*
₹5,000
Earning Potential
₹40,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
20 applicants
Job Description
- Key ResponsibilitiesAMC Revenue Ownership
- Drive AMC conversions (warranty → paid AMC)
- Pricing strategy (Silver / Gold / Platinum AMCs)
- Renewal tracking and churn reduction
- Service Operations
- Preventive maintenance scheduling
- Breakdown response SLA management (TAT, first-time fix rate)
- Technician productivity and route optimization
- Spare Parts & Inventory
- Critical spares planning (PCBs, batteries, gear racks, motors)
- Fail-rate based stocking
- Cost control and part standardization
- Compliance & Safety
- OEM service protocols
- ASME / EN / ISO compliance
- Service documentation and audit readiness
- Customer Experience
- Escalation handling
- Elderly & caregiver satisfaction
- NPS / CSAT improvement
- KPIsAMC attachment rate (% of installations)
- Renewal rate
- Mean Time to Repair (MTTR)
- Service cost per unit
- Complaint repeat rate
Job role
Work location
269, Masjid Moth Rd, South Extension, Masjid Moth Village, New Delhi, Delhi 110049, India
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Vin Grace Solutions
Address
269, Masjid Moth Rd, South Extension, Masjid Moth Village, New Delhi, Delhi 110049, India
Job posted by Vin Grace Solutions
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