Area Collection Manager - Unsecured Loan Collections
Rising Sun Business Solutions
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Area Collection Manager - Unsecured Loan Collections
Rising Sun Business Solutions
New Delhi
Not disclosed
Work from Office
Full Time
Min. 2 years
Job Details
Job Description
Area Collection Manager -Unsecured Flows - Delhi - Delhi | Aditya Birla Capital Limited | Financial Services
Job Purpose
To manage the collections process for a set of delinquent accounts within a location, working with non-performing defaulting borrowers to create optimum recovery solutions, ensuring compliance with all internal policies and relevant regulations.
Job Context & Major Challenges
Organization Context
Aditya Birla Finance Limited ("ABFL"), a lending subsidiary of Aditya Birla Capital Limited is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in areas of personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication. ABFL is registered with RBI as a systemically important non-deposit accepting non-banking finance company (“NBFC”) and is amongst the top five largest private diversified NBFCs in India based on AUM.
For the FY ended 31st March 2020, ABFL has a lending book of Rs. 47,075 crores, net PAT of Rs 821 Crores and net worth of 8,078 crores. The Net Interest Margin expanded by 38 bps y-o-y to 5.29% and operating profit is growing at 16% y-o-y. ABFL’s long-term credit rating of AAA (Stable) has been reaffirmed by ICRA. ABFL also has long-term credit rating of AAA (Stable) by India Ratings, Perpetual debt credit rating of AA+ (Stable) by ICRA and AA+ (Stable) by India Ratings (Stable) and short-term credit rating of A1+ by ICRA & India Ratings.
Job Context
Collections function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Achieve collections targets | • Minimize credit losses for portfolio • Drive higher resolution rates. • Daily monitoring and regular reviews of delinquent portfolio • Work with non-performing defaulting borrowers to create optimum recovery solutions |
| KRA2 | Portfolio review and monitoring | • Monitor customer accounts, flagging likely cases of default or delayed payment • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc. |
| KRA3 | Compliance and audit | • Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements • Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers • Participate in periodic audits of the collections teams |
| KRA4 | Customer escalations and complaints | • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations |
Job role
Work location
Delhi
Department
Banking / Insurance / Financial Services
Role / Category
Debt Collections / Recovery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Rising Sun Business Solutions
Job posted by Rising Sun Business Solutions
Apply on company website