Assistant Branch Manager - Branch Banking Operations
Kotak Mahindra Bank
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Assistant Branch Manager - Branch Banking Operations
Kotak Mahindra Bank
New Delhi
Not disclosed
Job Details
Job Description
Assistant Branch Manager-Inbound-Branch Banking-Service
9052 - Assistant Branch Manager-Inbound-Branch Banking-Service
Job Description
We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experience.
- Oversee day-to-day branch operations, ensuring smooth and efficient functioning
- Ensure strict adherence to bank policies, audit standards, and regulatory requirements
- Authorize and verify system inputs for customer transactions and service requests done by subordinates
- Manage branch lobby and customer queues to enhance service delivery
- Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits
- Address and resolve customer complaints within defined turnaround times (TAT)
- Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC
proactive, detail-oriented, compliance management, regulatory compliance, audit requirements management, customer service management, operational efficiency, leadership, banking operations knowledge, customer experience delivery, organizational skills, problem-solving, decision-making, risk management, financial acumen, communication skills, interpersonal skills, team management, process improvement, staff management, training and development, resource allocation, strategic planning, reporting and analysis.
Experience Level
Mid LevelJob role
Work location
Delhi, India
Department
Banking / Insurance / Financial Services
Role / Category
Banking Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Kotak Mahindra Bank
Job posted by Kotak Mahindra Bank
Apply on company website