About the Job

Company Description

Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India.

Key Responsibilities:

• Assisting to Customer Queries as per the process of the organization

• Effectively handling all calls through all customer processes & facilitate conversion

• Handling large volume of inbound and outbound calls of customer in timely manner and provide solution /       guidance to customer queries

• Handling customer enquiries following all defined sops for all WE products & services

• Identify opportunities to improve customer service processes and contribute to team initiatives.

• Maintain accurate records of customer interactions and follow up as necessary.

• Must have worked in a domestic/international call centre with experience of working on dialer software

• Provide product/service information and assist customers with their needs.

• Resolve customer issues by coordinating with relevant departments and ensuring a satisfactory outcome.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Qualifications:

• Previous experience in customer service or a related field is preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work effectively in a team-oriented environment.

• Proficiency in using customer service software and tools.

• Location: Gurgaon

• Employment Type: Full Time

• Rotational Day Shift || Once a week basis predecided roaster

Experience: 0-2 years