Business Development Executive (BDE)

Job Title: Support & Operations Coordinator – International Courier

Location: Delhi (Lajpat Nagar) / On-site

Job Type: Full-time

Experience: 1–3 years (freshers with strong communication + Excel can apply)

About Us

We are an international courier company based in Delhi, handling global shipments for businesses and individuals. We’re looking for a smart, organized person who can manage inside sales calls + daily shipment coordination + tracking updates + data entry—while keeping communication professional and structured.

Key Responsibilities

• Inside Sales & Lead HandlingCall and follow up with new enquiries (JustDial, inbound leads, WhatsApp, website).
• Convert enquiries into bookings by sharing pricing, timelines, and process clearly.
• Maintain lead list/CRM with daily follow-ups and status updates.
• Build a pipeline and bring consistent new bookings through calling + follow-up.

Client Communication & Shipment Updates

• Reply to clients on WhatsApp/email quickly and professionally.
• Share tracking updates and proactive shipment status (pickup, in-transit, customs, delivered).
• Coordinate with operations team and partners to resolve delivery/tracking issues.

Operations & Tracking Coordination

• Update shipment details in the software daily (AWB, weight, status, remarks).
• Track pending shipments and flag exceptions/delays for resolution.
• Maintain templates for emails/messages (tracking update, delay update, documents request, etc.).

Data Entry & Compliance Support

• Do regular ECCS / courier shipment data entries (as per process).
• Maintain accurate records of shipment details and customer documents.
• Ensure daily data is clean, verified, and properly filed.

Sales Follow-ups & Reporting

• Maintain daily cash report entries.
• Track cash pending / payment pending clients and follow up for collections.
• Update payment status and share daily/weekly pending report with manager.

Online Presence & Promotions

• Assist in fixing/updating Google Business Profile listing and ensuring correct info is live.
• Support basic online promotions (posting updates/offers on Google listing/socials if required).
• Coordinate for reviews/follow-ups with happy clients (optional but preferred).

Skills & Requirements

• Strong Hindi + English communication (calling + WhatsApp/email etiquette).
• Comfortable with daily calling & follow-ups (sales mindset).
• Good computer skills: Excel/Google Sheets, email formatting, data entry.
• Highly organized: can manage multiple shipments/leads without missing follow-ups.
• Basic knowledge of courier/logistics is a plus (not mandatory).
• Honest, responsible, and good at working under daily deadlines.

What Success Looks Like (KPIs)

• New sales conversions from calls and JustDial/inbound leads.
• Accurate tracking updates and minimal client complaints.
• Daily software/ECCS entries completed with low error rate.
• Clean cash report + reduced cash pending.

Salary & Incentives

• Fixed salary + performance incentives (based on sales + quality of follow-ups)

Growth opportunity into Sales/Operations Lead role