Center Incharge

We are looking for a proactive and results-driven Center Incharge to oversee the day-to-day operations of our learning center. The ideal candidate will be responsible for managing center activities, driving student engagement, ensuring academic and service excellence, and delivering on operational and business goals.

Key Responsibilities

1. Center Operations & Administration

• Oversee the daily functioning of the center including infrastructure, scheduling, hygiene, and IT support.
• Ensure smooth delivery of classes (offline/online/hybrid), exams, and student services.
• Maintain records of student attendance, feedback, and performance.

2. Sales & Business Development

• Drive student enrollment by managing walk-ins, inquiries, and leads effectively.
• Collaborate with marketing to plan local campaigns, seminars, and events.
• Achieve monthly and quarterly targets related to admissions and revenue.

3. Student Relationship Management

• Be the primary point of contact for students for academic and administrative support.
• Handle student queries, grievances, and escalations with empathy and efficiency.
• Facilitate student engagement through workshops, counseling, and feedback sessions.

4. Team Management

• Lead and manage center staff including front office, support staff, and academic coordinators.
• Conduct regular training, reviews, and ensure alignment with company goals.
• Ensure adherence to SOPs, compliance standards, and quality benchmarks.

5. Reporting & MIS

• Prepare and present regular reports on admissions, center performance, and student satisfaction.
• Monitor budgets, expenses, and resource utilization effectively.

Qualifications & Experience

• Bachelor’s Degree (MBA preferred) in Business Administration, Education Management, or a related field.
• 4–8 years of experience in operations/center management, preferably in EdTech or education services.
• Proven experience in managing teams, meeting revenue targets, and handling customer service.

Key Skills

• Strong leadership and interpersonal skills & Excellent communication and presentation abilities
• Sales orientation and customer service mindset
• Strong organizational and problem-solving skills
• Tech-savvy with knowledge of CRM tools and MS Office

What We Offer

• Competitive salary and performance-based incentives along with Opportunity to work with a fast-growing EdTech brand
• Dynamic and supportive work environment
• Career growth and learning opportunities