Client Relationship Manager

Key Responsibilities

• Relationship Management: Cultivate trust with key stakeholders, serving as the main contact for inquiries and complaints.
• Customer Retention: Proactively identify at-risk accounts, address issues, and improve satisfaction to secure revenue.
• Strategic Planning: Understand client business needs, creating customized solutions to help them reach their goals.
• Sales Growth: Identify opportunities for upselling or cross-selling products/services.
• Internal Collaboration: Coordinate with sales, product, and support teams to deliver seamless service.
• Performance Reporting: Conduct regular business reviews, analyze client data, and present performance metrics. Workable +6

Requirements and Skills

• Experience: Proven experience as a Client Relationship Manager, Account Manager, or in a similar customer-facing role.
• Communication: Excellent verbal and written communication skills to foster rapport and negotiate effectively.
• Problem-Solving: Strong ability to resolve conflicts and address challenges proactively.
• Technology: Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office.
• Education: Bachelor’s degree in Business, Marketing, or a related field. Workable +6

Typical Goals

• Maintain high client satisfaction scores (CSAT).
• Minimize client churn rate.
• Increase net revenue from existing accounts.