Collection Associate

Job Title: Collection Associate

Location: Karol Bagh

Job Summary: 

We are looking for a motivated and diligent Associate Collection Executive to join our team in Karol Bagh. The candidate will be responsible for handling customer collections, ensuring timely repayment of dues, and maintaining healthy customer relations. This role is essential in supporting our financial operations and minimizing credit risk.

Key Responsibilities:

•       Contact customers via calls to follow up on overdue payments

•       Explain payment terms and resolve customer queries related to collections

•       Maintain accurate records of collection activities in system

•       Achieve monthly collection targets and reduce default cases

•       Coordinate with internal departments for account reconciliation and settlement

•       Handle escalated customer issues with professionalism and tact

Key Requirements:

•       Minimum qualification: 12th pass

•       Prior experience in collections, recovery, or tele-calling in the NBFC/BFSI sector preferred

•       Good communication and interpersonal skills

•       Ability to work under pressure and in a target-driven environment

•       Knowledge of local geography and language is a plus

•       Must be comfortable with field visits when required

Benefits:

•       Salary: 15,000 - 25,000 per month (based on experience and performance)

•       Meal Facility Provided

•       6-Day Working Week

•       Rotational Shifts

•       Time - 10:00 AM to 7:00 PM

•       Opportunity to grow in a stable and growing financial organisation