Collection Executive

Job Description: EMI Collections Executive (Telecalling)

Role Summary:

We are seeking a dedicated and customer-focused EMI Collections Executive to manage payment follow-ups for customers who have availed loans from banks. The ideal candidate will handle outbound calls, remind customers of their EMI due dates, resolve basic queries, and ensure timely collection of payments in a professional manner.

Key Responsibilities:

• Make outbound calls to customers with pending or upcoming EMIs for their bank loans.
• Politely remind customers about due dates and assist them in completing their payments on time.
• Provide clear information regarding outstanding amounts, payment methods, and any applicable charges.
• Handle customer inquiries, objections, or concerns with patience and professionalism.
• Maintain accurate records of calls, payment commitments, and follow-up actions.
• Work closely with the collections team to ensure targets are met.
• Escalate complex cases or non-responsive customers to the senior team as required.

Required Skills:

• Strong communication and telecalling skills.
• Basic understanding of EMI, loan processes, and banking terms.
• Ability to handle difficult conversations calmly.
• Good listening skills and attention to detail.
• Familiarity with CRM or calling software is an added advantage.

Qualifications:

• Minimum 12th pass; graduation preferred.
• Experience in collections, telecalling, or banking processes is a plus.