Collection Executive / Officer

Job Summary

The Collection Executive is responsible for contacting customers with overdue accounts and ensuring timely recovery of outstanding payments. The role involves maintaining customer relationships while achieving collection targets in line with company policies and legal guidelines.

Key Responsibilities

• Contact customers via phone, email, or in person to follow up on overdue payments
• Recover outstanding dues as per assigned portfolio and monthly targets
• Negotiate payment plans and settlements with customers when required
• Maintain accurate records of customer interactions and payment commitments
• Follow up regularly to ensure promised payments are received
• Update collection systems with recovery status and customer feedback
• Handle customer queries and resolve payment-related issues professionally
• Ensure compliance with company policies, regulatory norms, and ethical collection practices
• Escalate critical or high-risk cases to seniors or legal teams when necessary