Collection Manager

Roles & Responsibilities:

• Responsible for managing and undertaking collections process for debts that have been assigned

• Regularly track the portfolio for specific buckets for the assigned area

• Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters

• Responsible to allocate and achieve targets from In house team

• Regularly follow up with the default customers

• Ensuring adherence to collection process and legal guidelines

• Tracing out absconded default customers and initiate recovery process

• Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases

• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis