Collections Executive

Job Title: Collection Executive

Company Overview

Junoon Capital Services Pvt. Ltd. is a leading personal loan company dedicated to providing fast, reliable, and customer-friendly financial solutions. We are expanding our team and looking for a proactive and target-driven Collection Executive to support our loan recovery operations.

Job Summary

We are seeking a Collection Executive who will be responsible for following up with customers regarding overdue payments, ensuring timely collections, and maintaining accurate records. The ideal candidate should have good communication skills, negotiation abilities, and a customer-centric approach while handling recovery calls professionally.

Key Responsibilities

• Make outbound calls to customers with overdue or outstanding loan payments.
• Follow up regularly to ensure timely EMI recovery and collection of pending dues.
• Maintain a polite, professional, and customer-friendly approach during conversations.
• Understand customer issues and provide feasible payment solutions or repayment plans.
• Update customer interaction details and payment commitments in the company system.
• Coordinate with field collection teams whenever necessary for on-ground follow-ups.
• Achieve daily, weekly, and monthly collection targets.
• Handle escalations and resolve customer queries related to loan repayment.
• Adhere to compliance guidelines, company policies, and RBI regulations on collections.
• Generate timely reports on collections status and follow-up actions.

Requirements

• 0–2 years of experience in collections, customer service, or tele-calling preferred.
• Strong communication, negotiation, and persuasion skills.
• Basic understanding of loan products and repayment cycles is an added advantage.
• Ability to handle difficult conversations with patience and professionalism.
• Strong attention to detail and accurate record-keeping skills.
• Ability to work in a target-driven and fast-paced environment.
• Basic computer knowledge and familiarity with CRM or collection software.

Minimum qualification: 12th Pass; Graduate preferred.

What We Offer

• Competitive salary structure with attractive incentives based on performance.
• Growth opportunities within the company’s operations and recovery departments.
• Comprehensive training and continuous learning support.
• Supportive work culture with a focus on teamwork and employee development.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your resume and cover letter to hr@junooncapital.com. We thank all applicants for their interest.