Coordination Manager

Job Title: - Coordination Manager (CM for Delhi NCR / Gujarat - Ahmedabad)

About the Job

●    This is a middle management and leadership role in the sales coordination domain for specific area (Delhi - NCR / Gujarat - Ahmedabad) as a Strategic Resource for coordinating the sales efforts of the Strategic Business Unit(SBU)

●    The CM is expected to support his / her SBU to achieve sales targets of individual team members as well as the team as a whole with complete responsibility for supporting the sales accomplishment of sales targets of the SBU.

●    For more details on job responsibilities please refer to the section on Duties & Responsibilities

●    Applications for this job are invited on first come first serve basis from eligible Indian residents, matching the profile.

●    Apply within 7 days from the publication of this post

Number of Vacancies (1) At the following locations:

●    Delhi - NCR (1 vacancy)

Desired Candidate Profile, Qualifications & Experience

●    At least 5 years combined experience in frontline sales / tele-sales/ back office sales support experience in the Business to Business (B2B) Environment

●    Candidates with relevant experience are welcome to apply but exposure to 

○    Scheduling appointments for sales calls

○    Following up with prospective customers for facilitating closure of sales calls

○    Identifying prospective customers for cold calling and scheduling appointments for the sales team

will be an added advantage.

●    Tele calling experience of 1 to 2 years is an essential requirement

●    Age below 35 years as on the date of applying for the job

●    At least a Bachelor's degree with good grades in any discipline. Professional qualifications are desirable but not essential.

●    Pleasing personality with good written and verbal communication skills in English, Hindi or specific regional language.

●    Presentable with professional demeanor and etiquette

Duties & Responsibilities

●    Supporting team members by scheduling sales appointments and following up with the ongoing sales calls.

●    Keeping himself / herself abreast of the product knowledge of the organization and sharing it with the team members and customers.

●    Achieving team sales and collection targets

○    New Customer acquisition targets

○    Customer retention targets

○    Sales Collection targets

●    Ensuring high levels of Satisfaction for both the Internal and External Customers

●    Upholding corporate values , culture and organization's code of conduct

●    Following high standards of professional integrity

●    Retention and motivation of team members

●    Directly reporting to the Director(CEO)

●    Ensuring compliance of the self and the team members with all mandatory reporting requirements, training and meeting schedules.

●    Ensuring transparency in documentation , while dealing and working with the customers, team members , colleagues and management of the organization

●    Devoting complete time and energy to the professional assignment of the organization.

●    To actively participate in daily sales huddle with the team members

●    Ensuring proper sales coverage of the applicable territory (Delhi - NCR / Gujarat - Ahmedabad)

●    Maintaining confidentiality of company strategy, data and other sensitive information

●    Be a supportive and productive team player

●    Following strict standards of punctuality for scheduled activities

●    Not using derogatory or abusive language with colleagues , subordinates, customers , vendors, competitors and general public while representing the organization

●    Jointly working towards achieving sales targets of the team as a whole

●    Jointly working towards achieving sales targets of the individual team members

●    Effectively coordinating for ensuring team motivation and performance

●    Focusing on enhancing the required skills and competencies of the self and for supporting the team members in successful implementation the organizational strategy.

●    Providing valuable insights and suggestions for improving the productivity and performance of the organization

●    Achieving excellent ratings, for the self in product knowledge and skill tests, conducted from time to time.

●    Understanding the strategy of the organization and be committed to its successful implementation

●    Contributing towards building performance oriented culture of meritocracy in the team

●    Being courteous, polite and professional at all times on / off duty while representing the organization

●    Be free from the influence of Tobacco (pan masala / cigarette), alcohol or any other types of drugs / addiction at all times on / off duty while representing the organization

●    Identifying quality prospects, building healthy professional relationships and presenting company products in a suitable light

●    Having good working knowledge of Microsoft word, Excel, Powerpoint, Email, Whatsapp

Desired Competencies

●    Leadership :

Ability to inspire team members for giving their best for successful implementation of organization's business strategy and to build effective healthy relationships with the team members.

●    Team Orientation :

Willingness & ability to work as a cooperative, flexible and committed team player with clear understanding of the role for achieving specific team and organizational goals   

●    People Management : 

Willingness & capability to support team members towards developing and managing them for achieving results by winning over their trust and cooperation.

●    Business Awareness:

Capability to, understand the business needs to successfully implement the strategy of the organization , consistently identify, acquire and retain profitable customers for supporting accomplishment of desired business outcomes.

●    Interpersonal Skills:

To be able to build and maintain healthy relationships with others by responding to their requests helpfully and by being sensitive to their needs

●    Customer Focus:

To ensure perpetual customer delight through unrelenting & consistent focus on taking care of the interests of internal as well external customers for meeting or exceeding their needs, wants and expectations.

●    Initiative:

Ability & willingness to take proactive action independently and be accountable for the same.

●    Achievement / Results Orientation:

Willingness and commitment to achieve excellence & continuous improvement in setting and achieving challenging performance goals

●    Self-Development:

Willingness and commitment towards self-improvement through proactive learning and development mindset

●    Communication:

Proficient oral and writing skills for ensuring clear and persuasive communication.

●    Strategic Orientation:

Capacity to understand, commit and align with the organization's long term business strategy for ensuring its successful implementation.

●    Managing:

Ability to efficiently manage people, projects, programmes and resources.

●    Planning & Organizing:

Ability to achieve a preset objective through systematic selection of the best course of action and ensuring availability of the resources required for its successful implementation.

●    Quality Focus:

High commitment and focus on continuous improvement for ensuring quality delivery.

●    Problem Solving:

The capacity to arrive at most appropriate solution by selecting the best course of action through identification of key issues, diagnosis of problems and objective analysis of situations.

Remuneration:

●    Fixed salary would range between 4.2 to 7.2 lac (INR) per annum based on candidate profile & experience.

●    In addition to fixed salary, the job offers additional performance linked incentives and programs for rewarding good performance.

●    Salary shall not be a constraint for the deserving candidate.

●    Apply within 7 days

About the Employer Organization:

Marble Mart is

●    A Growing organization with an experience of more than 35 years in Marble Industry

●    A Pioneer in importing carefully curated Premium Quality Marble directly from the quarry.

●    Committed to product quality and authenticity for bringing the best from the countries, around the world, including Italy, Spain, Greece, Turkey, Brazil, Norway Etc.

●    Owning well equipped manufacturing facility for customization making us the one stop solution for

○    Indian & Imported Granite

○    Italian-Imported Marble

○    Indian Marble

○    Nano Stone

○    Quartz and

○    Tiles

Our Core Values:

●    Working Towards Customer Success

●    Ensuring Superior Product Quality

●    Fulfilling Commitments

●    Nurturing Long Term Relationships