Counselor

Client Counseling: Explain our services/projects to clients and resolve their queries.

🔹 Payment Processing: Guide clients on payment procedures and ensure smooth transactions.

🔹 Query Resolution: Address and resolve client concerns efficiently.

🔹 Relationship Management: Build strong client relationships through regular follow-ups.

🔹 Project Explanation: Clearly communicate project details and benefits to clients.

🔹 Documentation & Reporting: Maintain records of client interactions and payment statuses

Strong communication & counseling skills.

✅ Experience in client handling & payment coordination.

✅ Problem-solving mindset & ability to address queries.

✅ Basic knowledge of financial transactions & documentation.

Communication Skills✔ Strong verbal and written communication.

✔ Ability to explain complex ideas in a simple manner.

✔ Active listening to understand client concerns.

2. Client Handling & Counseling✔ Ability to understand client needs and provide appropriate guidance.

✔ Patience and empathy while dealing with clients.

✔ Persuasive skills to convert inquiries into decisions.

3. Problem-Solving Skills✔ Quick decision-making to resolve client queries.

✔ Handling objections and complaints professionally.

4. Payment & Financial Handling✔ Knowledge of payment processes and transaction handling.

✔ Ability to guide clients on financial matters related to services.

5. Sales & Marketing Knowledge✔ Understanding of sales strategies and lead conversion.

✔ Ability to promote services effectively.

6. Multitasking & Time Management✔ Managing multiple clients and tasks efficiently.

✔ Meeting deadlines and follow-up schedules.

7. Basic Technical & Computer Skills✔ Familiarity with CRM software and data entry.

✔ Email communication and documentation skills.