CRM Executive

Job Title: CRM Executive – Payment Follow-Up Company: Best Roadways Ltd.

Location: XX-118/1, Najafgarh Road, Near DLF Capital Greens Main Gate, Delhi – 110015

Nearest Metro Station: Kirti Nagar / Inderlok

Industry: Logistics & Transportation

Experience: 2–5 Years

Employment Type: Full-time

About Best Roadways Ltd.Best Roadways Ltd. is a 40-year-old leading logistics and transportation company, with a turnover of ₹600+ Crores and a workforce of 2000+ employees. We serve reputed corporates across India with reliable, scalable, and efficient transportation solutions.

Job SummaryWe are looking for a CRM Executive – Payment Follow-up who will be responsible for end-to-end coordination with clients for outstanding freight payments, maintaining ageing reports, ensuring timely collections, and supporting cash-flow management.

• Key ResponsibilitiesFollow up with clients for timely payment of freight bills via calls, emails, and WhatsApp.
• Maintain customer-wise outstanding and ageing reports (30/60/90/120+ days).
• Coordinate with Accounts, Operations, and Sales teams for billing clarifications and reconciliations.
• Track unbilled, disputed, and pending invoices and ensure resolution.
• Share regular MIS reports on collections, overdue amounts, and follow-up status.
• Ensure adherence to credit terms agreed with clients.
• Escalate chronic delays and high-value overdues to management.

Maintain professional and courteous client communication while being firm on timelines.