Job Opening: CRM Executive (Female) – Full-Time   

Location: A Block, Azadpur Industrial Area, GT Karnal Road Industrial Area,

Max salary : ₹20,000 per month

 Job Type: Full-time (On-site)

Working Days: Monday to Saturday

Working Hours: 9:30 AM – 6:30 PM

Company dealing in automobile parts export.

About the Role:

We are actively seeking a motivated and enthusiastic CRM Executive (Female) to join our growing team. The successful candidate will play a vital role in managing and nurturing our customer relationships, serving as the key point of contact between the company and our clients. This role requires a candidate who is proactive, well-spoken, organized, and customer-oriented.

As a CRM Executive, you will be responsible for ensuring a smooth communication channel with clients, addressing their queries and concerns promptly, maintaining CRM data, and collaborating with internal departments to provide an exceptional client experience. This is a great opportunity for someone who enjoys working in a dynamic and people-focused environment.

Key Responsibilities:

* Maintain and update the customer relationship management (CRM) database to ensure accurate and timely information.

* Handle inbound and outbound customer communication through phone calls, emails, and online chat.

* Respond to customer inquiries and provide solutions in a professional and courteous manner.

* Build and maintain long-term relationships with clients by offering consistent follow-up and support.

* Coordinate with sales, marketing, and technical teams to address and resolve customer concerns quickly.

* Monitor and track customer feedback and escalate issues when necessary.

* Prepare and submit daily, weekly, and monthly reports on customer engagement and satisfaction metrics.

* Assist with organizing client meetings, scheduling appointments, and maintaining records.

* Identify potential areas for process improvement based on customer interactions and feedback.

* Support the overall customer engagement strategy and contribute to increasing customer retention rates.

Candidate Requirements:

Gender: Female candidates are preferred for this position.

Education: Minimum of a graduate degree in any field.

Experience: More then 2 years experience. Prior experience in a customer service or CRM-related role will be an added advantage, but freshers with excellent communication skills are welcome to apply.

Communication Skills: Excellent command of English – both verbal and written – is essential.

Technical Skills: Basic knowledge of computer applications (MS Office, Email, etc.). Familiarity with CRM tools/software will be a plus.

Personality Traits: Friendly, approachable, and confident personality with a strong problem-solving attitude.

Organizational Skills: Ability to multitask, prioritize tasks effectively, and handle pressure in a fast-paced work environment.

Team Player: Must be able to work independently as well as collaboratively with different departments.

Why Join Us?

Supportive and friendly work environment

Opportunities for professional growth and skill development

A chance to work with a dynamic and passionate team

Convenient office location with good connectivity

How to Apply:

If you are passionate about customer relationship management and want to be part of a vibrant team, we would love to hear from you.

Join us and take the next step in your career as a CRM Executive!

We look forward to welcoming the right candidate to our client's team.