Customer Care Executive

Job Title: Customer Support Executive

Location: Okhla, New Delhi

Department: Customer Support

Reports to: Coworking Sales Manager

About Hub and Oak

Hub and Oak is a leading real estate and coworking solutions company based in Delhi NCR. We specialise in creating flexible and inspiring workspaces for businesses of all sizes, alongside offering real estate advisory and turnkey interior fit-out solutions. Our coworking vertical is designed to serve start-ups, SMEs, and corporates looking for customised and managed office solutions.

Job Summary:

We are looking for a proactive and empathetic Customer Support Executive to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring a positive customer experience. You will be the first point of contact for customers, representing the company’s values and commitment to service excellence.

Key Responsibilities:

●      Respond promptly to customer inquiries via phone, email, chat, or social media.

●      Resolve customer complaints with patience and professionalism.

●      Provide accurate information about products, services, and policies.

●      Maintain detailed and accurate records of customer interactions in the CRM system.

●      Collaborate with internal teams (sales, operations, technical) to resolve issues.

●      Escalate complex queries to senior team members or management when required.

●      Monitor customer satisfaction and share feedback with the team to improve processes.

●      Meet defined KPIs including response time, resolution rate, and customer satisfaction scores.

Key Skills & Competencies:

●      Excellent communication skills (verbal and written).

●      Ability to remain calm under pressure and handle difficult customers with empathy.

●      Basic computer proficiency; experience with CRM tools is an advantage.

●      Good organizational and multitasking skills.

●      Customer-first mindset with attention to detail.

Qualifications:

●      Bachelor’s degree (preferred, but not mandatory if strong experience).

●      1–3 years of experience in customer service or related field.

●      Fluency in English; knowledge of additional regional languages is a plus.

What We Offer:

●      Competitive salary and performance-based incentives.

●      Training and professional development opportunities.

●      A supportive team environment with growth prospects.

●      Exposure to working with a diverse customer base.