Customer Care Executive

Handle inbound and outbound calls to provide information about Ayurvedic and sexual wellness products.

• Understand customer needs and suggest the appropriate Ayurvedic treatments/products.

• Maintain a professional, respectful, and confidential conversation with clients regarding sensitive health issues.

• Explain product benefits, usage, pricing, and offers clearly.

• Convert inquiries into sales and meet monthly targets.

• Record customer details, orders, and feedback in CRM/software.

• Follow up with potential leads and existing customers for repeat sales.

• Coordinate with the dispatch and operations team to ensure timely delivery.

• Maintain knowledge of Ayurvedic products, sexual wellness solutions, and company guidelines.

• Ensure compliance with telecalling ethics and customer privacy norms.