Customer Care Executive
Suneet Creation
Customer Care Executive
Suneet Creation
Uttam Nagar, New Delhi
₹16,000 - ₹19,000 monthly
Fixed
₹16000 - ₹19000
Earning Potential
₹19,000
Job Details
Interview Details
Job highlights
Urgently hiring
8 applicants
Job Description
As an E-commerce Customer Support representative, you will be the frontline of our customer service operations, addressing inquiries, resolving issues, and helping customers navigate their online shopping experiences. Your role is critical in maintaining customer satisfaction and ensuring a smooth and enjoyable shopping experience.
Responsibilities:
Assist customers with inquiries via phone, email, and chat
Process and track customer orders, refunds, and exchanges
Resolve customer complaints and issues promptly and effectively
Provide product information and recommendations
Collaborate with other departments to resolve complex issues
Maintain detailed and accurate customer records
Identify and report trends in customer feedback
Support the continuous improvement of customer service processes
Qualifications:
High school diploma or equivalent
Previous experience in customer service or E-commerce preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Problem-solving mindset and attention to detail
Basic computer literacy and familiarity with CRM systems
Skills:
Customer Relationship Management (CRM) software
Microsoft Office Suite
Data Entry
Multi-channel communication (phone, email, chat)
Problem-solving
Time management
Active listening
Job role
Work location
Uttam Nagar East, Uttam Nagar, Delhi, 110059, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Skills
CRM, Blended process, Communication, Voice Process, Ecommerce Sales
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Suneet Creation
Address
Uttam Nagar East, Uttam Nagar, Delhi, 110059, India
Job posted by Suneet Creation
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