Customer Care Executive

As an E-commerce Customer Support representative, you will be the frontline of our customer service operations, addressing inquiries, resolving issues, and helping customers navigate their online shopping experiences. Your role is critical in maintaining customer satisfaction and ensuring a smooth and enjoyable shopping experience.

Responsibilities:

Assist customers with inquiries via phone, email, and chat

Process and track customer orders, refunds, and exchanges

Resolve customer complaints and issues promptly and effectively

Provide product information and recommendations

Collaborate with other departments to resolve complex issues

Maintain detailed and accurate customer records

Identify and report trends in customer feedback

Support the continuous improvement of customer service processes

Qualifications:

High school diploma or equivalent

Previous experience in customer service or E-commerce preferred

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Problem-solving mindset and attention to detail

Basic computer literacy and familiarity with CRM systems

Skills:

Customer Relationship Management (CRM) software

Microsoft Office Suite

Data Entry

Multi-channel communication (phone, email, chat)

Problem-solving

Time management

Active listening