Customer Care Executive

Job Title: Customer Care Executive

Company: Sheetal Batra

Location: Greater Kailash II

Department: Customer Support / Operations

Employment Type: Full-time

Job Summary:

We are looking for a dedicated and customer-focused Customer Care Executive to join our team at Sheetal Batra Company. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a positive customer experience through effective communication and problem-solving.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chat inquiries.

Resolve customer complaints and ensure customer satisfaction.

Maintain accurate records of customer interactions and transactions.

Provide product and service information to customers.

Follow up on customer interactions to ensure resolution.

Escalate complex issues to the appropriate department or team leader.

Required Skills and Qualifications:Education: Minimum I2th pass or Graduate in in any discipline.

Experience: 0-6 month of experience in customer service (freshers can also apply).

Communication Skills: Excellent verbal and written communication in English and Hindi.

Computer Skills: Basic knowledge of MS Office.

Personality: Polite, patient.

Salary: 15000-20000/-

Benefits: ESI&PF

Working Hours: 10-7 Pm (6 Days Working)