Customer Care Executive

Job Responsibilities:

• Handle customer queries via phone, email, and chat

• Manage international customer communication and support

• Maintain and update CMS reports

• Coordinate with operations team for shipment updates and issue resolution

• Provide timely follow-ups and ensure customer satisfaction

Requirements:

• Minimum 0-1 year experience in customer support

• Good communication skills (written & verbal)

• Ability to handle international customers

• Quick learner with a positive and professional attitude

• Basic knowledge of CMS and reporting