Customer Care Executive

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses(alibaba, Indiamart)
• Resolve customer complaints or issues in a professional and efficient manner
• Ensure customer satisfaction by identifying and addressing their needs and concerns
• Collaborate with other departments to resolve complex customer problems
• Follow up with customers to ensure their issues are fully resolved
• Upsell products or services to customers when appropriate
• Maintain high standards of professionalism, empathy, and patience in all customer interactions

Qualifications

• High school diploma or equivalent qualification
• Previous experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Excellent problem-solving and decision-making abilities

Skills

• Effective communication
• Customer service orientation
• Problem-solving
• Active listening
• Empathy
• Attention to detail
• Time management
• Flexibility
• Conflict resolution
• Computer literacy
• Alibaba & Indiamart portal knowledge