Customer Care Executive (No Target)

·        Manage large amount of incoming phone calls

·        Attending queries.

·        Provide accurate, valid and complete information by using the right methods/tools

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·        Stay calm when clients / patients are stressed or upset.

·        Maintaining a positive, empathetic and professional attitude towards customers at all times.

·        Communication with Clients /Patients through various channels.

·        Acknowledging and resolving customer complaints.

·        Keeping records of Client / Patients interactions, transactions, comments and complaints as per norms.

·        Communicating and coordinate with colleagues as necessary.

·        Providing feedback on the efficiency of the customer service process.

·        Ensure Client /Patient satisfactions and provide professional customer support.