We sale IT Hardware(RAM/SSDs etc) on 3 Year warranty to our customer. In these 3 years if any problem occurs then our customer sends product to us for replacement purpose. Hence we need a Replacement person to handle below tasks-

Local replacement work:-

-Receive Defective goods of Local Delhi Customers.

-Identify weather Defective goods belong to Our company

-Record and give Good receipt slip to customer

-Coordinate with stock manager for exchange of defective goods with a new/repaired product

-Handle & Resolve customer issues/complaints during the whole process of replacement.

-Maintain inventory of Defective Goods and assist in stock take of the same.

Outer replacement work:-

-Receive Defective goods parcel of interstate customers

-Identify weather Defective goods belong to Our company

-Record receipt of RMA goods in Replacement Register (to we done manually or in excel)

-Communicate the Receipt of Goods to customer Via WhatsApp or call

-In case any item is not received or short received in customer's RMA parcel inform the same to him

-Coordinate with stock manager for exchange of defective goods with a new/repaired product

-Make RMA parcel, dispatch and intimate the same to customer via WhatsApp or call

-Handle & Resolve customer issues/complaints during the whole process of outer replacement

-Maintain inventory of Defective Goods and assist in stock take of the same.

-Any other Office related work as assigned to him from time to time.