Customer Relations Specialist

                                                     Job Description: Customer Support

About Us:

LISSUN is a dynamic and innovative mental health startup focused on providing comprehensive care for children with neurodevelopmental delays under the sub-brand Sunshine by LISSUN. Our mission is to create supportive and nurturing environments in our offline child development and care centers, helping each child reach their full potential. We are committed to making a significant impact in the mental health and child development space. 

 Website: www.lissun.app

Customer Support: Responsibilities and Duties :

• Client Interaction & Support*

  * Welcome clients and families warmly, ensuring a positive first impression.

  * Provide information about schedules, therapies, and therapist availability.

  * Maintain proactive and empathetic communication with clients.

• Scheduling & Coordination*

  * Manage therapist schedules, appointments, and client bookings.

  * Track therapist attendance and update records accurately.

  * Update internal support software with client and session details.

• Payments & Reporting*

  * Collect and record payments from clients.

  * Generate and share consultation reports with families post-session.

  * Maintain accurate payment records and share regular updates with management.

• Feedback & Relationship Management*

  * Call clients post-sessions for feedback and suggestions.

  * Build and nurture long-term client relationships through timely communication.

  * Address client concerns promptly and escalate issues when necessary.

• Administrative Support*

  * Maintain front office decorum and client-facing documentation.

  * Assist the center manager and therapists with day-to-day operational requirements.

Desired Skills & Qualities

* Strong communication and interpersonal skills (English and local language preferred).

* Excellent organizational and time-management abilities.

* Proficiency in using computer systems, scheduling tools, and basic office software.

* Customer-first mindset with empathy, patience, and professionalism.

* Ability to handle sensitive client information with confidentiality.