Customer Relationship Manager

We are looking for a proactive and customer-focused CRM professional to manage and optimize our customer relationship processes. The ideal candidate will be responsible for handling inquiries, tracking sales leads, maintaining customer data, and enhancing customer satisfaction through timely communication and follow-up.

Key Responsibilities :

Customer Relationship Management

• Serve as the primary point of contact for customers, addressing inquiries and concerns.

• Maintain long-term relationships with clients and ensure high customer satisfaction.

• Follow up on orders, payments, and after-sales support

CRM & Data Management

• Maintain and update the CRM system with accurate customer data, order history, and follow-ups.

• Track sales leads, customer interactions, and feedback to improve sales strategies.

• Generate customer reports and insights for the sales team and management.

Order Processing & Coordination

• Assist in processing customer orders, ensuring smooth coordination with internal teams (sales, accounts, and logistics).

• Keep customers updated on order status, dispatch, and delivery timelines.

• Resolve order-related issues promptly to maintain customer satisfaction.

Sales Support & Communication

• Work closely with the Senior Sales Executive and Sales Executives to ensure timely responses to customer needs.

• Coordinate with the sales team to execute promotional campaigns, offers, and follow-ups.

• Assist in preparing quotations, invoices, and sales documents as required.

Customer Retention & Loyalty

• Identify opportunities for upselling and cross-selling to existing customers.

• Monitor and address customer complaints, ensuring a high retention rate.

• Conduct periodic follow-ups with customers to ensure continued engagement with the brand.

Skills Required

• Strong customer handling and communication skill
• Good knowledge of MS Excel & reporting tools
• Detail-oriented with strong follow-up skills
• Ability to multitask and coordinate with different teams Compensation & Benefits
• Competitive salary based on experience
• Performance-based incentives
• Career growth opportunities within the company
• Proficiency in CRM Software

Key Skills:

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication Hindi or English and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduation

*Apply now* and help us turn customers into lifelong brand advocates.