Customer Service

Job description: Customer Support Executive

Job Summary:

The Customer Support Executive will be responsible for handling customer queries, resolving issues, and ensuring a smooth customer experience across calls, emails, and chats. The role requires strong communication skills, patience, and the ability to maintain professionalism in all interactions.

Key Responsibilities:

· Handle inbound and outbound calls to assist customers with queries and complaints.

· Provide accurate information regarding products, services, and processes.

· Document customer interactions and update CRM with relevant details.

· Follow up on unresolved issues and ensure timely resolution.

· Coordinate with internal teams (operations, sales, accounts) to resolve customer concerns.

· Maintain service quality and adhere to company communication guidelines.

· Achieve daily/weekly productivity and quality targets.

· Ensure customer satisfaction and maintain a positive customer experience.

Required Skills & Competencies:

· Excellent verbal and written communication skills.

· Ability to handle customer pressure and maintain patience.

· Good listening skills and problem-solving ability.

· Basic computer knowledge (MS Office, CRM handling preferred).

· Ability to work in shifts if required.

· Positive attitude and customer-first approach.

Qualifications:

· Any Graduate / 12th Pass with relevant experience.

· Prior experience in customer service/BPO/telecalling is an advantage.

Job Types: Full-time, Permanent