Customer Service Executive
Eraqus Advisors
Customer Service Executive
Eraqus Advisors
Pitampura, New Delhi
₹15,000 - ₹25,000 monthly
Fixed
₹15000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
Urgently hiring
139 applicants
Job Description
Role Overview:
We are seeking a dedicated Operations/Back Office Executive to manage and streamline operations for mutual funds, Portfolio Management Services (PMS), and Alternative Investment Funds (AIF). This role will involve processing transactions, ensuring accurate records, facilitating client onboarding, and handling KYC (Know Your Customer) compliance. The ideal candidate will act as a bridge between clients and fund houses, ensuring smooth operational workflow and reporting.
Key Responsibilities:
Client Onboarding and KYC: Manage the end-to-end onboarding process for new clients, ensuring that all documentation is accurate and complete as per KYC norms.
Transaction Management: Process mutual fund, PMS, and AIF transactions, including redemptions, purchases, and switches.
Record Keeping: Maintain accurate records of all transactions and portfolios across different asset classes.
Client and Fund Liaison: Act as a point of contact between clients, fund houses, brokers, and custodians to ensure all transactions are executed smoothly.
Reporting: Generate regular reports for both clients and internal stakeholders, including portfolio performance and transaction summaries.
Reconciliation: Reconcile client accounts with fund houses and brokers to ensure data accuracy and rectify any discrepancies.
Compliance and Regulatory Adherence: Ensure compliance with SEBI regulations, internal policies, and maintain up-to-date knowledge of industry changes related to mutual funds, PMS, and AIF.
Process Improvement: Continuously seek opportunities to improve operational efficiencies.
Qualifications:
Experience: 1-2 years of experience in back-office operations, preferably in financial services, with a focus on mutual funds, PMS, and/or AIF.
Knowledge: Familiarity with mutual fund products, PMS, and AIFs, as well as their associated regulatory frameworks and compliance requirements.
Technical Skills: Proficiency in MS Excel and financial software for data management and reporting.
This role requires attention to detail, a proactive approach to problem-solving, and strong communication skills for client interaction. Join us to contribute to a growing financial services operation while ensuring high standards of client service and regulatory compliance.
Job role
Work location
Aggarwal Millenium Tower-I, Netaji Subhash Place, Pitampura, Delhi, India Pitampura, New Delhi
Department
Sales & BD
Role / Category
Sales Support & Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Eraqus Advisors
Address
Aggarwal Millenium Tower-I, Netaji Subhash Place, Pitampura, Delhi, India Pitampura, New Delhi
Job posted by Eraqus Advisors
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