Customer Service Executive

Eraqus Advisors

Pitampura, New Delhi

₹15,000 - ₹25,000 monthly

Fixed

15000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

139 applicants

Job Description

Role Overview:


We are seeking a dedicated Operations/Back Office Executive to manage and streamline operations for mutual funds, Portfolio Management Services (PMS), and Alternative Investment Funds (AIF). This role will involve processing transactions, ensuring accurate records, facilitating client onboarding, and handling KYC (Know Your Customer) compliance. The ideal candidate will act as a bridge between clients and fund houses, ensuring smooth operational workflow and reporting.


Key Responsibilities:


Client Onboarding and KYC: Manage the end-to-end onboarding process for new clients, ensuring that all documentation is accurate and complete as per KYC norms.

Transaction Management: Process mutual fund, PMS, and AIF transactions, including redemptions, purchases, and switches.

Record Keeping: Maintain accurate records of all transactions and portfolios across different asset classes.

Client and Fund Liaison: Act as a point of contact between clients, fund houses, brokers, and custodians to ensure all transactions are executed smoothly.

Reporting: Generate regular reports for both clients and internal stakeholders, including portfolio performance and transaction summaries.

Reconciliation: Reconcile client accounts with fund houses and brokers to ensure data accuracy and rectify any discrepancies.

Compliance and Regulatory Adherence: Ensure compliance with SEBI regulations, internal policies, and maintain up-to-date knowledge of industry changes related to mutual funds, PMS, and AIF.

Process Improvement: Continuously seek opportunities to improve operational efficiencies.


Qualifications:


Experience: 1-2 years of experience in back-office operations, preferably in financial services, with a focus on mutual funds, PMS, and/or AIF.

Knowledge: Familiarity with mutual fund products, PMS, and AIFs, as well as their associated regulatory frameworks and compliance requirements.

Technical Skills: Proficiency in MS Excel and financial software for data management and reporting.


This role requires attention to detail, a proactive approach to problem-solving, and strong communication skills for client interaction. Join us to contribute to a growing financial services operation while ensuring high standards of client service and regulatory compliance.

Job role

Work location

Aggarwal Millenium Tower-I, Netaji Subhash Place, Pitampura, Delhi, India Pitampura, New Delhi

Department

Sales & BD

Role / Category

Sales Support & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Eraqus Advisors

Address

Aggarwal Millenium Tower-I, Netaji Subhash Place, Pitampura, Delhi, India Pitampura, New Delhi

Job posted by Eraqus Advisors

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