Customer Service Operations Lead
Vinclo Systems
Customer Service Operations Lead
Vinclo Systems
Shakurpur, New Delhi
₹25,000 - ₹40,000 monthly*
Fixed
₹25000 - ₹35000
Average Incentives*
₹5,000
Earning Potential
₹40,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
16 applicants
Benefits include: PF, Laptop
Job Description
- Job Title: Customer Support Executive – Blended ProcessHandle customer interactions via calls, emails, and chats
- Resolve customer queries and ensure high customer satisfaction
- Maintain accurate customer records and reports
- Use MS Excel for data entry, trackers, and basic reporting
- Follow process guidelines, quality standards, and SLAs
- Coordinate with internal teams for issue resolution
Requirements:
- Good verbal and written communication skills
- Experience in blended process (voice & non-voice) preferred
- Good knowledge of MS Excel
- Customer-focused attitude and problem-solving skills
Job role
Work location
Netaji Subhash Place, Shakurpur, Delhi, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
MS Excel, bpo, Customer support, Blended process, Client communication, Domestic BPO, Customer care, Escalation support, Communication management, Customer Query Resolution, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Vinclo Systems
Address
Netaji Subhash Place, Shakurpur, Delhi, India
Job posted by Vinclo Systems
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