Customer Support Executive

About MildCares: MildCares is a FemTech startup revolutionizing menstrual and intimate hygiene with sustainable, innovative, and tech-enabled solutions. We are looking for a Customer Care Executive to engage with our customers, collect feedback, and collaborate with content creators to enhance brand presence.

Key Responsibilities: Customer Engagement & Support:

• Connect with customers for feedback on product experience and improvements.
• Address queries related to product usage, orders, and concerns via calls, emails, and chat support.
• Build relationships with loyal customers to enhance brand advocacy.

• Content & Community Engagement:
• Collaborate with content creators, influencers, and social media teams to develop engaging stories and testimonials.
• Gather and organize customer testimonials, UGC (User-Generated Content), and real-life experiences.
• Assist in creating FAQs, product guides, and engaging responses for social media platforms.

Data & Reporting:

• Maintain customer feedback records to identify key insights for product and service improvement.
• Report trends in customer satisfaction, common concerns, and suggestions.
• Requirements:1-3 years of experience in customer support, telecalling, or community management.
• Strong communication skills in English & Hindi (additional languages are a plus).
• Ability to handle customer interactions professionally and empathetically.
• Experience with social media engagement, influencer collaboration, or content coordination is a plus.
• Basic knowledge of Excel