Customer Support Executive

Key Responsibilities

• Handle incoming customer queries via phone, email, chat, or other channels
• Register, track, and resolve customer complaints within defined timelines
• Act as the Grievance Officer for complaint handling and escalation management
• Maintain proper documentation and logs of all complaints and resolutions
• Coordinate with internal departments to resolve customer issues effectively
• Ensure compliance with regulatory requirements related to customer grievance handling
• Provide regular reports on complaint trends, status, and resolution timelines
• Identify recurring issues and suggest process improvements
• Maintain high standards of customer service and professionalism

Required Skills & Qualifications

• Bachelor’s degree in any discipline
• 1–9 years of experience in customer support or complaint handling (preferred)
• Strong communication skills (verbal and written)
• Problem-solving and conflict resolution abilities
• Basic knowledge of CRM tools and MS Office
• Ability to handle pressure and manage multiple cases simultaneously
• Customer-centric mindset