Customer Support Executive

Job Description:

The ideal candidate will engage with pet parents who enquire about the services and address their queries. This candidate will be focused and have strong communication skills. They should be people's people and be convincing and focused. They are also required to coordinate with the grooming vans to ensure the best services to the clients. 

Responsibilities:

• Handle B2C customer queries
• Track B2C customer journey and support wherever required
• Client servicing
• Routing and scheduling appointments
• Operational oversight of grooming vans
• Taking customer feedback and ensuring happy customers.
• ⁠High customer satisfaction focus

Qualifications:

• Bachelor's degree or equivalent experience
• Strong communication and interpersonal skills
• Fluent in English
• 1-3 years experience in customer service/support

Employment Type: Full Time, Work from Office, 6 days a week, Tuesday off

Location: Pancsheel Park, Delhi (5 minutes walk from Panchsheel Park Metro Station)

Employment Need: Immediate hire preferred

 Company Profile:

Flying Fur (as seen on SHARK TANK), is dedicated to delivering top-notch grooming services with our mobile vans. We offer the utmost comfort and convenience for the pet and parent. With facilities like doorstep grooming, AC Vans, trained staff, and hot and cold water facilities, our vans offer the best services in town.