Candidates should be knowledge of EMI Collection, location.

Customer Contact: Initiate and manage contact with customers via phone, email, and mail to recover outstanding payments in a timely manner.

Account Management: Review customer accounts to identify overdue amounts, develop a structured repayment plan, and document all actions taken.

Payment Negotiation: Negotiate payment arrangements and settlements within company guidelines while ensuring a positive experience for customers.

Data Entry and Record-Keeping: Maintain accurate and updated records of all collection activities, payments, and customer interactions in the company’s CRM system.

Billing and Dispute Resolution: Investigate and resolve any customer disputes or discrepancies related to billing to clear outstanding debts.

Compliance: Ensure all debt collection efforts comply with local, state, and federal laws and regulations.

Reporting: Generate regular reports on collection activities, outstanding accounts, and payment successes for management review.

Collaboration: Work closely with internal teams (e.g., finance, legal) to streamline collection efforts and achieve department objectives.