Debt Recovery Agent

We are seeking an enthusiastic, persistent, and professional Debt Recovery Agent to join our team. The primary goal of this role is to contact debtors with outstanding balances, negotiate repayment plans, and recover overdue payments while maintaining positive customer relationships and adhering to all legal and ethical standards. The ideal candidate is a strong negotiator who can turn challenging, high-stress situations into mutually beneficial solutions.

Key Responsibilities

• Locating & Contacting Debtors: Use skip-tracing techniques and databases to track down debtors and initiate contact via telephone, email, or in-person visits to discuss outstanding payments.
• Negotiation & Settlement: Negotiate payment plans and settlements that fit the financial situation of the debtor while achieving company recovery targets.
• Record Keeping: Maintain accurate, detailed, and up-to-date records of all communications, payment agreements, and follow-ups in the database.
• Compliance: Adhere strictly to the Fair Debt Collection Practices Act (FDCPA), RBI guidelines (if in India), and internal company policies regarding ethical debt collection.
• Dispute Resolution: Address debtor queries, complaints, and discrepancies regarding loan terms or payments promptly.
• Reporting: Prepare daily/weekly reports on recovery progress, outstanding balances, and account status to management.
• Field Activities (If Applicable): Visit customers' homes (with permission) or workplaces to secure payments and, if necessary, assist in repossessing security.

Required Qualifications and Skills

• Education: High school diploma or equivalent (Bachelor’s degree in finance or business is a plus).
• Experience: 0–3 years of experience in collections, telemarketing, customer service, or a high-volume call center environment.
• Negotiation Skills: Proven ability to negotiate, overcome objections, and persuade debtors to make payments.
• Communication: Excellent verbal and written communication skills, with the ability to remain calm and professional under pressure.
• Regulatory Knowledge: Deep understanding of debt collection laws and ethical standards.