Debt Recovery Agent

Make outbound calls: Contact customers with outstanding payments to initiate collection efforts and discuss overdue accounts. 

Negotiate repayment: Work with customers to negotiate payment plans and settlements that are mutually agreeable. 

Record and update information: Maintain accurate records of all communication and agreements in the company's CRM or collection management system. 

Follow up on payments: Follow up on promises to pay and ensure timely payments, updating the status of outstanding debts accordingly. 

Handle customer inquiries: Address customer questions, concerns, and complaints regarding their accounts and payments. 

Achieve targets: Meet or exceed individual and team collection targets and performance goals