Debt Recovery Agent

The Debt Recovery Agent is responsible for recovering outstanding payments from customers while maintaining a professional and ethical approach. The role involves contacting clients, negotiating repayment plans, and ensuring timely collections in line with company policies and legal guidelines.

• Key Responsibilities:Contact customers via phone, email, or in person to collect overdue payments
• Maintain accurate records of all collection activities and customer interactions
• Negotiate payment plans and settlement agreements with customers
• Follow up regularly on pending and overdue accounts
• Ensure compliance with company policies, legal regulations, and ethical standards
• Prepare daily, weekly, and monthly recovery reports
• Coordinate with internal departments such as Accounts and Legal teams
• Handle customer queries and disputes related to outstanding balances
• Achieve assigned collection targets within stipulated timelines