Debt Recovery Agent

Recovery/ Enforcement Agency

DRA certified

Telecalling and recovery

Staff Management

Office Assistance

Responsibilities:

• Identify customers with outstanding debts
• Contact and track debtors, encouraging timely repayment
• Handle customer questions, complaints, and inquiries
• Create and implement debt collection courses of action
• Negotiate specific payment plan arrangements with debtors
• Investigate discrepancies to resolve outstanding customer accounts

Skills and qualifications:

• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette
• Preferred qualifications Customer service experience
• Knowledge of debt collection legal requirements
• Strong time-management skills
• Database management skills
• Experience working in a deadline-driven environment
• Account management experience