Deputy General Manager

Strategic and

Operational

Leadership

Develop and execute branch-level operational strategies aligned with company vision and goals.

Take complete ownership of multi-property operations to ensure smooth functioning and superior

Track and optimize branch performance through KPIs and operational reviews.

Team Management

Lead and mentor property-level managers and support staff across housekeeping, front office,

Build a high-performance culture that fosters collaboration and accountability.

Identify capability gaps and conduct regular training and team development initiatives.

Guest Experience Ensure exceptional guest satisfaction by maintaining high service standards and proactively

Personally handle escalations to protect the brand’s reputation and ensure resolution excellence.

Vendor and

Stakeholder

Management

Manage third-party vendor relationships for timely and cost-effective service delivery.

Liaise with internal stakeholders and resolve operational bottlenecks efficiently.

Budget and

Financial

Management

Oversee operational budgets for assigned properties, ensuring financial discipline and

expenditure tracking.

Identify cost-saving measures while maintaining service quality and guest experience.

Support P&L accountability at the branch level.

Compliance and

Standards Ensure compliance with all regulatory requirements, safety protocols, and company policies.

Conduct audits and enforce SOPs to ensure consistency and operational integrity across

Excellent communication and interpersonal skills for managing guests, teams, and vendors.

Business Growth

and Development

Identify growth opportunities, improve occupancy rates, and optimize property-level

performance.

Collaborate with marketing and sales teams to implement region-specific guest acquisition