Deputy General Manager - Health Sector

Deputy General Manager - Health Sector - SCO

1. Revenue Growth & P&L Ownership
•    Drive sub-sector revenue and EBITDA targets through strategic acquisition and retention of key accounts.
•    Lead Business Development Executives, aligning with Pre-Sales, BU Sales, and Post-Sales to ensure full-funnel ownership.
•    Identify growth opportunities and lead closure of high-value deals across the sector.

2. Strategic Sales Execution
•    Own the end-to-end sales cycle—prospecting, solutioning, proposal development, negotiation, and closure.
•    Develop and deploy sub-sector sales strategies, supported by robust pipeline governance and CRM utilization.
•    Execute disciplined performance tracking with a focus on conversion, win ratios, and profitability.

3. Client Engagement & Retention
•    Build and sustain CXO-level relationships with key enterprise clients.
•    Deliver tailored logistics solutions aligned with client-specific needs and long-term business goals.
•    Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) to drive client satisfaction and account growth.
•    Maintain >70% retention rate of enterprise accounts by revenue and profit contribution.

4. Collaboration & Cross-BU Integration
•    Drive integrated offerings by engaging with at least 2 Business Units (BUs) to deliver holistic automotive supply chain solutions.
•    Ensure accurate commercial documentation, quote approvals, and pricing governance as per internal protocols.
•    Collaborate with platforms like Trade Finance to offer value-added solutions for clients

5. Customer Delight & Experience Management
•    Lead initiatives to enhance customer satisfaction through regular feedback loops and customer surveys.
•    Implement corrective actions based on survey insights and track improvements via a sector scorecard.
•    Champion CRM adoption and effectiveness to ensure consistent customer engagement and reporting.

6. Commercial Excellence & Reporting
•    Lead contract negotiations with a focus on profitability and customer expectations.
•    Track and report key sales KPIs, including pipeline status, win ratios, EBIT margins, and retention rates

7. Market Development & Thought Leadership
•    Monitor industry trends, competitive landscape, and emerging opportunities within the CPG & Retail sector.
•    Represent DP World at forums and industry events to elevate brand visibility and thought leadership.
•    Provide actionable market intelligence to inform strategic decisions.

QUALIFICATIONS & COMPETENCIES
•    Master’s degree in supply chain, Logistics, Business, or related field preferred.
•    Minimum 10 years of experience in logistics with at least 8 years in Logistics Sales 
•    Strong commercial acumen with experience managing large P&Ls and sector portfolios.
•    Hands-on experience with enterprise/strategic account development and cross-functional collaboration.
•    Attributes: Attention to detail, execution-focused, persistent, and highly customer-centric.
•    Strong understanding of at least some of the following: Contract Logistics, Cold Chain, Rail, Freight Forwarding, and Free Trade Warehouse Zones (FTWZ).

Experience Level

Mid Level