Desktop Support Engineer

· Providing email, remote, and in-person support to troubleshoot various technical problems

· Installing and configuring computer hardware, software, peripherals, and networking equipment

· Resolving issues with internet connectivity, printers, scanners, and other equipment

· Performing troubleshooting to diagnose system failures and identifying root causes

· Escalating to a specialized team if unable to diagnose

· Configuring system settings, security tools, VPN access etc

· Tracking Inventory computers, devices, peripherals, components, and software licenses

· Managing Asset labelling of each and every IT equipment

· Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues

· Providing Support for engineering and Microsoft applications

· Required working knowledge regarding Ms teams / Outlook / O365 Configuration process, Archive Process, Repairing process,