Hands on experience in Outlook configuration.

Hands on experience on troubleshooting Hardware, Software, Printer, Scanner.

Hands on experience on Windows, Ticketing Tool and VPN.

Knowledge about One drive, O365 DNS, DHCP, PST & OST, AD, Proxy

Total 1 years: Should be able to install and configure a desktop (PC or Laptop) as per bank's requirements, diagnose and resolve the problem in coordination IIMC/ OEM/3rd party support vendors, support OS and OA (Office Automation) software used by 3i, install s/w on clients, resolved network connectivity issues, perform any IMAC (Install, Move, Add or Change) on the desktop, initiate & maintain change management, Antivirus, patch and backup management as per process/ policy defined.