Digital Repair Specialist

Job Responsibility

• Shortlist, onboard and certify Partner/Technician,
• Ensure availability and manage upgrades or terminations
• Conduct initial training, reskilling, upskilling, and periodic, refresher programs
• Deliver hands-on field training through OJTs
• Track KPIs and performance metrics of partners and technicians
• Take corrective actions based on evaluation outcomes
• Guide and support issue resolution within TAT to ensure customer, satisfaction
• Conduct audits, inventory reconciliation and FTTx device inspections
• Handle walk-in customer interactions, device repairs/swaps, CRM, entries, and software upgrades
• Train and support extended service points
• Travel to touchpoints as per requirement
• Handle complaint management, out-calling, and coaching Jio, Associates as per need

Skills and Competencies

• Customer Focus
• Communication skills
• Problem Solving skills
• Handset repair skills
• Knowledge of spares operations,.
• Knowledge of CRM Systems,
• Technical knowledge and field team management skills